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We read everything.

What to include

Support — what happened, your device and app version, and (if relevant) the fridge name.
Safety reports — the board name, what was posted, and when. You can also report a post to the board owner directly from the post screen in the app. We review safety reports within 48 hours.
Data requests — the email or display name on the account plus what you need (a copy, a correction, or deletion). We respond within 30 days. See the Privacy Policy for what deletion covers.

Safety reports: within 48 hours. Everything else: within 5 working days.